July 29-31  
Communications Training Officer Course 4th Edition 
$259 Non Member     $239 Member
Class #28820
The Communications Training Officer (CTO) course focuses on the essential elements of a one-on-one training program. Topics include the roles and responsibilities of a trainer, adult learning styles, documentation, and counseling techniques. Students receive a CD with sample forms and a demonstration of APCO Institute's Expectations: Evaluation Software package.

Active Shooter Incidents for Public Safety Communications
$199 Non Member      $179 Member
Class #28822
As the providers of communications capabilities and responder safety, telecommunicators should be aware of the unique challenges posed by active shooter incidents and be prepared to address them well in advance. This course helps to educate telecommunicators about the many intricate issues and challenges posed by active shooter incidents and their response and the role the telecommunicator plays in each

Crisis Negotiations for Telecommunicators
$199 Non Member      $179 Member
Class #28823
Crisis situations differ from the daily emergencies that today’s public safety telecommunicators handle. This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response.

Questions?
Phone 888-272-6911
Email contact: : This e-mail address is being protected from spambots. You need JavaScript enabled to view it