August 5, 2010

Train-the-Trainer Seminar: Call Center Best Practices in Handling Calls of Missing and Exploited Children (TTT)

Course Description
This one-day training is designed to help a PSAP adopt national standard ANS 1.101.1-207 that defines the role of telecommunicators in response to calls about missing, abducted, and/or sexually exploited children. The curriculum is delivered through a combination of lecture and group interaction. At the end of the day, public safety telecommunications trainers will have a thorough understanding and functional working knowledge of the ANSI standard and a Call Taker’s Guide that complements it.  Participants will be provided assistance in developing an action plan for incorporating training material from this course into their agency/ organization’s telecommunicator training program.

Program Highlights
History, scope and scale
Model policy
Best practices for effective response
Availability and use of resources
Call intake analysis applications
Action planning strategies

Target Audience
This program is designed for public safety telecommunications professionals who are directly responsible for the training and ongoing operational competencies of 9-1-1 / emergency call-takers, dispatchers and telecommunicators.

Time to Act:  The 9-1-1 Center and Missing Kids Course (COMM)

Course Description
There is now a national standard for 9-1-1 best practices for these calls, established in collaboration between NCMEC, NAED, APCO, NENA and Amber Alert.  Course is designed for 9-1-1 call center directors, managers and others in leadership roles. Participation meets one of the key requirements for a 9-1-1 Center to become a recognized NCMEC partner.
This comprehensive 1-day course provides a compelling overview of the issue, looking at the legal, social, and healthcare implications of kidnapped children and runaways, and the important role of 9-1-1 and the initial emergency response.   

Program Highlights
• Scope and nature of the issue—dispelling the myths and presenting the facts around kidnapping, family abductions and runaways.
• The viewpoint and experience of a parent whose child was kidnapped
• Resources available from NCMEC to prepare for an event, including new on-line continuing education for telecommunicators 
• Elements of the new ANSI National Standard on best practices for 9-1-1 centers in cases of missing kids, and tactics for implementation
• What it takes to become a truly child-centered 9-1-1 center, in policy, training and operations
• How your 9-1-1 center can become  a recognized NCMEC partner

Target Audience
911 Call Center Directors and Managers

Registration
If you are interested in attending one of these courses please send the following information to Laura Silver, NCMEC Administrative Manager, at This e-mail address is being protected from spambots. You need JavaScript enabled to view it / 703-837-6348.  There is no cost to attend these courses.  Seating is limited.
 
Specify the course you are interested in attending (Train-the-Trainer or Time-to-Act)
Your Name
Title/Position
Department/Agency
Mailing Address
Phone Number
Alternate Phone Number
Email Address